Refund policy
Returns
Return eligibility depends on the items in your order. Return requests must be made within 3 days of receiving the product. Requests submitted after this period may not be accepted, except where required by applicable law.
A proper unboxing video is mandatory for all return requests. The video must clearly show the original, unopened package, the package opening process, and the product received, including any damage, defects, missing items, or incorrect products. The video must be clear, continuous, and unedited to help us verify the issue.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary, where permitted by applicable law.
Please contact us to confirm return eligibility and learn how to initiate a return.
How to Start a Return
To request a return:
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Contact us within 3 days of receiving your order.
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Provide your order details and a clear, continuous, unedited unboxing video as evidence.
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Explain the reason for the return and provide photographs or other supporting evidence if requested.
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Wait for our confirmation and return instructions before shipping the item back.
Return or cancellation requests are subject to the terms of this policy and your rights under applicable law.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.
Damages and Issues
Please inspect your order immediately upon delivery. If an item is defective, damaged, missing parts, or incorrect, contact us within 3 days of receiving it and provide your unboxing video and relevant supporting evidence.
We will review your request and inform you of the available resolution in accordance with this policy and applicable law.
Exceptions and Non-Returnable Items
Some items may not be eligible for return, as stated in the product listing, website, or at the time of purchase, subject to applicable law.
A return request may be declined if it is submitted after the 3-day return period or if the required unboxing video is not provided, except where applicable law requires otherwise.
Contact us if you have questions about whether a specific item is eligible for return.
Exchanges
Please contact us to ask about exchange options before returning your item. Exchange requests must generally be submitted within 3 days of delivery and may require a proper unboxing video, subject to applicable law.
Refunds
After we receive and inspect an approved return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method unless otherwise stated.
Your bank or payment provider may require additional time to process and post the refund.
If you do not receive your refund within a reasonable period after approval, please contact us.
Consumer Rights
This policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to defective products, products that are not as described, non-delivery, or failure to comply with applicable law. Any mandatory statutory rights take precedence over conflicting provisions of this policy.
Contact Us
To request a cancellation, initiate a return, inquire about a return, request an exchange, or report a damaged or defective item, contact us at:
Email: elitefindscart@gmail.com
You may also use the contact details provided in our Contact Information Policy.